Returned Packages

If a package is returned to KNW Beauty Essentials due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the re delivery cost (amount subject to change based on current shipping rates).

KNW Beauty Essentials is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.

Lost or Stolen Packages:

KNW Beauty Essentials is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, KNW Beauty Essentials will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate. It is the purchaser’s responsibility to inquire about your lost or stolen package.

All sales are final on knw hair products
Due to possible contamination of products once the product leaves our facility we can not accept them
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In regards to damage product upon receipt please follow above policy